Shipping policy

Thank you for shopping with Lore Lovis.

Every Lore Lovis piece is carefully prepared and packaged to ensure it arrives safely and beautifully presented. Please read the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During collection launches, promotional periods or holidays, processing times may be slightly longer.

Personalised & Made-to-Order Jewellery

Some Lore Lovis pieces are personalised or made to order, allowing us to create jewellery that is uniquely yours.

These items require additional production time before dispatch. The estimated processing time for personalised or made-to-order pieces will be displayed on the relevant product page.

Once production has begun, personalised and made-to-order orders cannot be cancelled, modified or exchanged.

Please check all names, initials, symbols, dates and other personalisation details carefully before placing your order. Lore Lovis cannot accept responsibility for customer-submitted personalisation errors.

As these items are made specifically for you, they cannot be returned or exchanged unless they are faulty, damaged on arrival or incorrectly produced due to our error.

Nothing in this policy affects your statutory rights under UK consumer law.

Shipping

We currently ship throughout the United Kingdom, with international shipping to selected destinations becoming available in the future.

Available shipping methods, estimated delivery times and shipping costs are displayed during checkout before your order is completed.

Delivery times are estimates only and are not guaranteed.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details, where available.

Delivery Delays

Occasionally deliveries may be delayed due to circumstances beyond our reasonable control, including courier delays, customs procedures, severe weather, public holidays or industrial action.

While we will always do our best to assist, Lore Lovis cannot be held responsible for delays caused by these events.

Incorrect Shipping Information

Please ensure your delivery address is complete and accurate before placing your order.

Lore Lovis is not responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged, or you believe your parcel has been lost during transit, please contact us as soon as possible at support@lorelovis.co.uk.

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes or import charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Returns

For information about returns, refunds and exchanges, please refer to our Returns & Refunds Policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

Customer Support
support@lorelovis.co.uk

We aim to respond within 1–2 business days.