At Lore Lovis, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order or otherwise interact with our services.

Lore Lovis operates this online store using Shopify, which provides the secure ecommerce platform that powers our website and helps us process orders and payments.

Please read this Privacy Policy carefully. By using our website and services, you acknowledge that you have read and understood how we collect, use and disclose your personal information.

Information We Collect

Depending on how you interact with our website, we may collect information including:

• Your name, email address, telephone number and postal addresses.
• Billing and delivery information.
• Payment and transaction details (processed securely through our payment providers).
• Account information, preferences and settings.
• Order history, returns and exchanges.
• Communications with our customer support team.
• Device, browser and IP address information.
• Website usage information collected through cookies and similar technologies.

How We Collect Your Information

We collect information:

• Directly from you when you place an order, create an account or contact us.
• Automatically through cookies and similar technologies when you browse our website.
• From trusted service providers who help us operate our business.
• From partners and third parties where permitted by applicable law.

How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Deliver products and manage returns or refunds.
• Provide customer support.
• Improve our website and shopping experience.
• Detect and prevent fraud.
• Communicate with you about your orders.
• Send marketing communications where you've chosen to receive them.
• Comply with legal and regulatory obligations.

Sharing Your Information

We only share your information where necessary to operate our business, including with:

• Shopify.
• Payment providers.
• Shipping and fulfilment partners.
• Technology and website service providers.
• Marketing partners where permitted by law.
• Government authorities where required by law.

We never sell your personal information.

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support relevant marketing activities where permitted.

You can manage cookie preferences through your browser settings.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Access your information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Receive a copy of your information in a portable format.

To exercise these rights, please contact us using the details below.

Data Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

International Transfers

Where your information is transferred outside the United Kingdom or European Economic Area, appropriate safeguards will be used in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or our services. The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.

Customer Support
support@lorelovis.co.uk

General Enquiries
hello@lorelovis.co.uk

Registered Office
Lore Lovis Ltd
Shelton Street
London WC2H 9JQ
United Kingdom

This Privacy Policy does not affect any rights you have under applicable data protection or consumer protection laws.