We hope you love your Lore Lovis piece. If your purchase isn't quite right, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.
• Be returned in its original packaging with any tags included.
• Be accompanied by proof of purchase.

Items showing signs of wear, damage, alteration, or misuse after delivery may not be eligible for a refund.

Please note that personalised and made-to-order jewellery cannot be returned or exchanged unless it is faulty, damaged or incorrectly produced.

How to Start a Return

To request a return, please contact us at support@lorelovis.co.uk within 30 days of receiving your order.

If your return is approved, we'll provide return instructions and the appropriate return address. Returns sent without prior authorisation will not be accepted.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item to us. Original shipping charges are non-refundable unless required by law.

We recommend using a tracked and insured delivery service, as Lore Lovis cannot accept responsibility for items lost or damaged during return transit.

Damaged, Faulty or Incorrect Items

Please inspect your order promptly upon delivery.

If your item arrives damaged, is faulty, or you receive the wrong item, please contact us as soon as possible so we can assess the issue and arrange an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

• Personalised and made-to-order jewellery (unless faulty, damaged, or incorrectly produced).
• Gift cards.
• Sale items, unless required by applicable consumer law.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you'd like a different item, simply return your original purchase (if eligible). Once your return has been approved, you may place a new order at any time.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without giving a reason.

Returned items must be unworn, unused, in their original packaging, and accompanied by proof of purchase.

This statutory right does not apply to personalised and made-to-order items where an exemption is permitted under applicable consumer law.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at support@lorelovis.co.uk.

This policy does not affect your statutory rights under applicable consumer protection laws.