At Lore Lovis, we are committed to creating jewellery with care and attention to detail. If your piece has a manufacturing defect, we're here to help.

Our Warranty

Lore Lovis provides a 12-month warranty from the date of delivery against manufacturing defects in materials or workmanship.

If we determine that your jewellery has a manufacturing defect covered by this warranty, we will, at our discretion:

  • Repair the item;
  • Replace the item with the same or a comparable product; or
  • Issue a refund where repair or replacement is not possible.

What Is Covered

This warranty covers manufacturing defects, including:

  • Faulty craftsmanship.
  • Defects in materials.
  • Clasps, settings or components that fail due to a manufacturing fault under normal use.

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear.
  • Scratches, dents or surface marks from everyday use.
  • Damage caused by accidents, misuse or improper care.
  • Damage resulting from exposure to chemicals, perfumes, cosmetics or cleaning products.
  • Loss or theft.
  • Damage caused by unauthorised repairs or alterations.
  • Natural ageing of finishes, including gold vermeil plating over time.

Personalised & Made-to-Order Jewellery

Personalised and made-to-order jewellery is covered by this warranty for manufacturing defects only.

The warranty does not cover customer-approved personalisation details, including spelling, names, initials, symbols or dates submitted when placing an order.

How to Make a Warranty Claim

Please contact us at support@lorelovis.co.uk with:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the defect.

We may request that the item be returned for inspection before determining the appropriate resolution.

Your Consumer Rights

This warranty is provided in addition to your statutory rights under applicable consumer protection laws. Nothing in this warranty limits or excludes those rights.

Contact Us

If you have any questions about this warranty, please contact:

Customer Support
support@lorelovis.co.uk

We aim to respond within 1–2 business days.